Assistance Programs

A national leader in assisting low-income households during the winter heating season, Ohio offers many utility assistance programs. The following information describes some of the programs, and links to more in-depth information are provided.

Staying Connected

Winter Reconnect Order – The Winter Reconnect Order, adopted by the Public Utilities Commission of Ohio, helps customers, regardless of income, who have been disconnected or threatened with disconnection to keep their utility service connected.

Energy Assistance Programs: Help with Paying Your Utility Bills – The Public Utilities Commission of Ohio provides this information about different assistance programs available for qualifying households.

Energy Assistance for Senior Citizens – The Ohio Department of Aging, through the Area Agencies on Aging, helps older citizens and people with disabilities apply for energy assistance programs. Call Ohio's toll-free Senior Services Help line at (866) 243-5678 during regular business hours.

Energy Disconnection & Reconnection – The Office of the Ohio Consumers’ Counsel provides this information about important rights involving disconnection issues and offers payment assistance options.

The Department of Job & Family Services provides its county agencies with Prevention, Retention, and Contingency (P.R.C.) funds each year. Each county agency evaluates the needs of their community and decides how the P.R.C. funds will be spent. Contact your County Department of Job & Family Services to see if any P.R.C. funds are available for utility assistance.

Home Energy Assistance Program (HEAP) 

HEAP is a federally funded program administered by the Ohio Department of Development. It is designed to help eligible low-income Ohioans meet the costs of home heating. HEAP provides a one-time payment for PUCO-regulated utility customers for the winter heating season.

The Home Energy Assistance Program – General HEAP information from the Ohio Department of Development.

HEAP Links

  • HEAP application form – This form is needed to apply for assistance through the Ohio Department of Development.
  • Check Status of your HEAP application
  • Area Agency on Aging Locator – Use this tool to find the Area Agency on Aging that serves your county, or call the toll-free Senior Services Help line at (866) 243-5678.  Area Agencies on Aging help people who are 60 or better and those with disabilities obtain, complete and mail energy assistance applications.
  • Community Action Agencies – Use this tool from the Ohio Department of Development to find your Community Action Agency.

Percentage of Income Payment Plan Plus (PIPP Plus) 

PIPP Plus is an extended payment plan that allows qualifying households to pay a percentage of their monthly income to cover their winter heating costs. State regulated natural gas and electric companies must offer this program.

PIPP Plus – This information from the Ohio Department of Development gives an overview of PIPP Plus and the application procedures. The Public Utilities Commission of Ohio offers additional information about PIPP Plus.

Energy Efficiency and Weatherization Assistance

Home Weatherization Assistance Program (HWAP) – The Home Weatherization Assistance Program from the Ohio Department of Development provides qualifying households with weatherization measures such as adding insulation, repairing or replacing heating equipment, safety–testing, and air–leakage reduction. 

Electric Partnership Program (EPP) – The Electric Partnership Program from the Ohio Department of Development is designed to improve the electric efficiency of low-income households who participate in PIPP (Percentage of Income Payment Plan) by performing in-home audits and installing appropriate electric base load and thermal energy efficiency measures.